物流政策

Packaging – Postal services – local restrictions

Our products are shipped in their original packaging, including the bands. Your cigars will be delivered in a pristine and untampered condition. Boxes contain the local health warning of the sourcing country. We employ local post for our shipping services, ensuring the utmost discretion. Estimated delivery times are approximately 5–20 business days for most European (non-EU) countries, 6–10 business days for North America, and 10–25 business days for Asia. Actual delivery times may vary due to the operational performance of the local postal organization in the destination country, over which Neotron SA has no control.

Tobacco-related regulations vary across jurisdictions. Certain countries may prohibit the importation of tobacco products or Cuban goods. No Cuban cigars will be sold or shipped to the USA. By placing an order with Neotron SA, the client acknowledges being familiar with the relevant laws governing the purchase and importation of Cuban cigars to their designated shipping address. The client assumes full legal responsibility for the importation of the cigars into their country. Neotron SA disclaims any liability for duties, tariffs, taxes, customs, brokerage fees, shipment delays, or any other inconveniences arising from interactions with domestic customs authorities.